Cancellation Policy
Last Updated: October 28, 2026
This Cancellation Policy explains when and how customers may request cancellation of orders placed through https://alnoormartllc.com/.
By placing an order with Alnoor Mart LLC, you agree to the terms described below.
1. Order Cancellation Requests
Customers may request cancellation of an order before it has entered processing, fulfillment, or shipment.
To request cancellation, contact us as soon as possible and provide:
Full name
Order number
Email address used for the order
Reason for cancellation
Submitting a cancellation request does not guarantee that the order can be cancelled.
2. Cancellation Before Processing
If your order has not yet entered fulfillment, we will make reasonable efforts to cancel it.
If cancellation is successful, any eligible payment already collected will be refunded to the original payment method.
3. Orders Already Being Processed
Once an order has entered processing or fulfillment, cancellation may no longer be possible.
This may include orders that have already:
Been submitted to a supplier
Been picked from inventory
Been packed
Received a shipping label
Entered warehouse processing
If cancellation is no longer possible, you may need to wait for delivery and request a return under our Refund & Return Policy.
4. Orders Already Shipped
Orders that have already shipped cannot normally be cancelled.
If your order has shipped, you may:
Accept delivery and request an eligible return
Refuse delivery where permitted
Contact us for available options
Return shipping or other costs may apply depending on the reason for the return.
5. Cancellation Due to Product Unavailability
Alnoor Mart LLC may cancel an order or individual product if it becomes unavailable.
This may happen because of:
Inventory shortages
Supplier cancellation
Discontinued products
Fulfillment issues
Shipping restrictions
If we cancel an item due to unavailability, any amount paid for that item will be refunded.
6. Cancellation Due to Pricing or Listing Errors
We reserve the right to cancel an order affected by an obvious:
Pricing error
Product description error
Technical error
Inventory error
Promotional error
If payment has already been collected, the affected amount will be refunded.
7. Payment Verification and Fraud Prevention
Orders may be cancelled if we cannot successfully verify payment or if we reasonably suspect:
Fraud
Unauthorized payment
Identity theft
Suspicious account activity
Misuse of promotional offers
Chargeback abuse
We may request additional verification before cancelling or processing an order.
8. Customer-Requested Changes
Requests to change:
Product
Quantity
Size
Color
Shipping address
Delivery method
may not always be possible after an order has been submitted.
In some cases, the original order may need to be cancelled and a new order placed.
9. Pre-Orders
Pre-orders may be cancelled before they enter fulfillment unless otherwise stated on the applicable product page.
Once a pre-order has entered processing or shipment, standard cancellation rules apply.
10. Backordered Products
Customers may request cancellation of a backordered product before it ships.
If a backordered item is cancelled successfully, any applicable payment will be refunded.
11. Partial Order Cancellation
If your order contains multiple products, it may sometimes be possible to cancel only specific items.
However, this depends on whether those items have already entered fulfillment.
Remaining items will continue to be processed unless otherwise requested.
12. Refunds for Cancelled Orders
Approved cancellation refunds are generally issued to the original payment method.
After we process a refund, your bank or payment provider may require additional time before the funds become available.
Payment processing times vary by provider.
13. Shipping Fees
If an order is cancelled before shipment, applicable shipping charges may also be refunded.
If the order has already shipped, shipping charges may be non-refundable unless cancellation or return results from an error by Alnoor Mart LLC or another circumstance requiring reimbursement.
14. Promotional Orders
If cancellation affects an order containing:
Discount codes
Bundle offers
Free gifts
Free shipping promotions
the remaining order may be recalculated based on the applicable promotion terms.
15. Repeated or Abusive Cancellations
We reserve the right to review or restrict accounts showing suspicious cancellation behavior, including:
Repeated fraudulent orders
Promotion abuse
Payment manipulation
Excessive chargeback activity
Legitimate cancellation requests and consumer rights will not be affected.
16. How to Request Cancellation
To request cancellation, contact Alnoor Mart LLC as soon as possible.
Please include:
Order number
Customer name
Email address
Cancellation reason
Cancellation requests should be submitted before fulfillment begins whenever possible.
17. Contact Us
For cancellation requests or questions, contact:
Alnoor Mart LLC
Website: https://alnoormartllc.com/