Refund & Return Policy
Last Updated: October 28, 2026
At Alnoor Mart LLC, we want customers to shop with confidence. This Refund & Return Policy explains when products may be returned, how refund requests are handled, and what conditions may apply.
This policy applies to purchases made through https://alnoormartllc.com/.
1. Return Window
Unless otherwise stated on a product page, eligible items may be returned within 30 days of delivery.
Return requests submitted after the applicable return period may be declined unless otherwise required by law.
2. Return Eligibility
To qualify for a return, an item should generally be:
In substantially the same condition in which it was received
Unused or only reasonably inspected
Complete with all included accessories
Returned with original packaging where reasonably possible
Accompanied by proof of purchase or order information
Certain products may have additional return requirements.
3. Non-Returnable Items
Unless an item is defective, damaged, incorrectly supplied, or otherwise required to be accepted under applicable law, the following may not be eligible for return:
Personalized or customized products
Gift cards
Downloadable or digital products
Products marked as final sale
Opened hygiene-sensitive products
Opened beauty or personal care products
Used products showing excessive wear
Products damaged through misuse
Products missing major accessories or components
Clearance products specifically marked non-returnable
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, contact Alnoor Mart LLC as soon as reasonably possible after delivery.
We may ask you to provide:
Order number
Product photographs
Packaging photographs
Video evidence where appropriate
Product serial number where applicable
A description of the issue
After reviewing the request, we may provide an appropriate resolution such as:
Replacement
Refund
Store credit
Another remedy required by applicable law
5. Return Authorization
Please contact us before sending an item back.
Do not automatically return an item to the address shown on the original shipping label unless our support team confirms that address.
Products may be fulfilled from different warehouses or suppliers, and the correct return location may vary.
Unauthorized returns may cause delays or may not be properly processed.
6. Return Shipping Costs
Where the return results from:
A defective product
An incorrect product
Damage that occurred before delivery
Alnoor Mart LLC may provide a prepaid return label or otherwise cover reasonable return shipping where applicable.
For discretionary or change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated or required by law.
7. Refund Processing
Once an approved returned item is received and inspected, we will notify you of the outcome.
If approved, the refund will generally be issued to the original payment method.
After a refund is processed by Alnoor Mart LLC, your bank or payment provider may require additional time before the amount appears in your account.
8. Original Shipping Charges
Original shipping costs may be non-refundable for change-of-mind returns unless otherwise required by law.
If a return is caused by an error attributable to Alnoor Mart LLC, an applicable supplier, or fulfillment issue, reasonable shipping costs may also be refunded.
9. Exchanges
Where inventory is available, exchanges may be offered for eligible products, including:
Incorrect size
Incorrect variation
Damaged products
Defective products
Incorrect items received
If a replacement is unavailable, we may offer a refund, store credit, or another appropriate solution.
10. Partial Refunds
A partial refund may be issued where permitted by law if a returned item has:
Missing accessories
Missing components
Significant damage after delivery
Excessive signs of use
Missing packaging that materially affects product value
Any deduction will be reasonably related to the reduction in value of the returned product.
11. Sale and Promotional Items
Sale and promotional products generally remain subject to this policy unless the product is clearly marked as:
Final sale
Non-returnable
Clearance with special return restrictions
Any mandatory rights under applicable law remain unaffected.
12. Refunds for Lost Shipments
If an order is confirmed as lost by the shipping carrier, we may provide:
Replacement
Refund
Store credit
The appropriate resolution may depend on carrier investigation results and product availability.
13. Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate it, please:
Check around the delivery location
Ask household members or neighbors where appropriate
Check with the carrier
Contact us promptly
We may assist with a carrier investigation where appropriate.
A carrier’s confirmed delivery status may affect refund eligibility.
14. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply.
Refund eligibility may depend on whether the package is successfully returned to the sender.
15. Chargebacks and Refund Requests
We encourage customers to contact Alnoor Mart LLC before initiating a payment dispute or chargeback.
Many issues can be resolved through our support and refund process.
Fraudulent or abusive chargeback activity may be investigated.
16. Return and Refund Abuse
We reserve the right to review suspicious return activity, including:
Returning a different product
False claims of damage
Manipulated tracking information
Repeated abusive return behavior
Missing products or components
Fraudulent refund requests
This provision does not limit legitimate consumer rights.
17. How to Request a Return
To request a return or refund, contact us and provide:
Your full name
Order number
Product name
Reason for return
Photographs or supporting evidence where applicable
Please wait for return instructions before shipping the product.
18. Contact Us
For returns, refunds, or exchanges, contact:
Alnoor Mart LLC
Website: https://alnoormartllc.com/